Terms of Service

1.1 Account Registration

To access certain features and place orders, you must create an account. You agree to provide accurate, current, and complete information during registration and to update it as necessary to maintain accuracy.

1.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify us of any unauthorized access or security breaches. We are not liable for losses resulting from unauthorized use of your account.

1.3 Account Termination

We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent, abusive, or illegal activities.

3.1 File Submission

You are solely responsible for the 3D files, designs, and specifications you submit ("User Content"). You represent and warrant that:

• • You own or have the right to use all submitted files
• • Your files do not infringe on any intellectual property rights
• • Your files are free from viruses, malware, or harmful code
• • You comply with all applicable laws and export regulations

3.2 License Grant

By submitting User Content, you grant PartGuys a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, and process your files solely for the purpose of fulfilling your order, improving our services, and internal quality control. We will not share your files with third parties except as necessary to complete your order.

With your express consent, we may use images of manufactured parts in marketing materials, case studies, or portfolio displays. You may opt in to this at any time through your account settings. We will never display your proprietary designs without your permission.

3.3 File Retention

We retain your files for 90 days after order completion to facilitate reorders. After this period, files may be permanently deleted. We recommend maintaining your own backups.

3.4 Restricted and Prohibited Content

You may not submit files for:

• • Firearms, firearm receivers, frames, chassis systems, or other serialized or regulated firearm components
• • Firearm components that are regulated under applicable federal, state, local, or international law
• • Ammunition, suppressors, silencers, destructive devices, conversion devices, auto sears, bump-stock-type devices, or components primarily intended to increase a weapon's rate of fire or otherwise modify its operation
• • Parts intended to violate applicable weapons, firearms, export control, or public safety laws
• • Medical devices intended for human implantation or use in life-sustaining applications
• • Items that violate export control regulations
• • Counterfeit goods or items that infringe intellectual property rights
• • Illegal, obscene, fraudulent, or otherwise harmful content
• • Items designed to circumvent security measures, access controls, or digital rights management (DRM)

PartGuys may, at its sole discretion, review and approve certain non-regulated accessory, cosmetic, protective, tooling, display, sporting, hobby, prop, cosplay, airsoft, paintball, or organizational components, provided such items are not prohibited by law and are not classified as regulated firearm components.

Approval of any file does not constitute a legal determination regarding the classification, legality, or intended use of a submitted design. Customers are solely responsible for ensuring that submitted files and resulting products comply with all applicable laws and regulations.

PartGuys reserves the right to reject, cancel, or refund any order at any time if we determine that a submitted file may violate these Terms, applicable law, intellectual property rights, export regulations, or internal safety and compliance policies.

4.1 Order Placement

All orders are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to: file quality issues, material availability, capacity constraints, or suspected fraudulent activity.

4.2 Pricing

Prices are quoted in USD and calculated based on part volume, material type, technology, post-processing options, and quantity. Pricing is subject to change without notice. Quotes are valid for 30 days from issuance.

4.3 Payment Terms

Payment is required before production begins. We accept credit cards (via Stripe) and purchase orders for approved accounts. All transactions are processed securely. You authorize us to charge the payment method provided for the total order amount, including parts, shipping, taxes, and any applicable fees.

4.4 Taxes

Sales tax will be charged where required by law. You are responsible for any additional import duties, VAT, or customs fees for international orders.

4.5 Order Finality

All orders are final upon payment. Once production begins, orders cannot be cancelled or modified. Please review your order carefully before confirming payment.

ALL FEES ARE NON-REFUNDABLE except as expressly stated in Section 7 (Returns & Refunds) for manufacturing defects or errors on our part. This includes but is not limited to: design changes, project cancellations, or customer errors in file specifications.

5.1 Production Queues

We offer multiple production queues with varying lead times (Economy, Priority, Rush, Dedicated). Lead times are estimates based on current capacity and are not guaranteed. Production times exclude weekends and holidays.

5.2 Delays

While we strive to meet estimated lead times, delays may occur due to file issues, material shortages, equipment malfunctions, or other unforeseen circumstances. We are not liable for damages resulting from production delays.

5.3 File Approval

We reserve the right to request clarification or modifications to files that do not meet our quality standards or may result in production failures. Production will not begin until files are approved.

6.1 Tolerances

Parts are manufactured to industry-standard tolerances for the selected technology. Typical tolerances are ±0.3mm for SLS and ±0.5mm for FDM. Tighter tolerances may not be achievable due to material properties and manufacturing processes.

6.2 Material Characteristics

Each material has unique properties, including surface finish, color variation, and mechanical characteristics. We cannot guarantee exact color matching or flawless surface finishes. Minor imperfections such as layer lines, support marks, or powder residue are inherent to additive manufacturing and do not constitute defects.

6.3 Design Guidelines

Parts must comply with our design guidelines for wall thickness, hole sizes, clearances, and support requirements. Parts that do not meet guidelines may fail during production or not meet expectations.

7.1 Shipping Methods

We ship via USPS, FedEx, UPS, and DHL based on your selection. Shipping costs are calculated based on package weight, dimensions, destination, and service level. We are not responsible for shipping delays caused by carriers or customs.

7.2 International Shipping

International customers are responsible for all import duties, taxes, and customs fees. Packages may be subject to customs inspection and delays. We are not responsible for packages seized or rejected by customs.

7.3 Delivery

Risk of loss transfers to you upon delivery to the carrier. You must inspect packages upon receipt and report any damage or missing items within 48 hours. Claims for lost or damaged shipments must be filed with the carrier.

7.4 Address Accuracy

You are responsible for providing accurate shipping addresses. We are not liable for delivery failures due to incorrect addresses. Address corrections or reshipments will incur additional fees.

7.5 Shipping Issues & Claims

Packages are shipped under our account with third-party carriers. While we take every precaution to ensure safe delivery, issues may occur. The following policies govern shipping-related claims:

8.1 Quality Guarantee

We guarantee that parts will be manufactured according to the submitted design files and meet our published quality standards. If a part has a manufacturing defect that makes it unusable for its intended purpose, we will reprint or refund the part at our discretion.

8.2 Defect Claims

Claims must be submitted within 7 days of delivery with photographic evidence. The following do not constitute defects:

• • Normal surface texture variations (layer lines, powder texture)
• • Minor cosmetic imperfections that do not affect functionality
• • Color variations within acceptable tolerances
• • Design errors in the submitted file
• • Parts that meet published tolerances but do not fit your application

8.3 No Returns

Due to the custom nature of 3D printing, we do not accept returns for parts that meet quality standards. All sales are final. We do not offer refunds for buyer's remorse, design errors, or parts that do not meet customer expectations when they conform to specifications.

8.4 Limitation on Refunds

Refunds are limited to the cost of the defective parts only. We do not refund shipping costs, rush fees, or provide compensation for consequential damages, lost profits, or other indirect losses.

9.1 Your IP Rights

You retain all intellectual property rights to your submitted designs. We do not claim ownership of your User Content.

9.2 Our IP Rights

The PartGuys website, branding, software, and all related materials are our intellectual property. You may not copy, reproduce, or use our intellectual property without written permission.

9.3 Infringement Claims

You agree to indemnify us against any third-party claims that your User Content infringes intellectual property rights. We reserve the right to refuse orders or remove User Content if we believe it may infringe third-party rights.

9A.1 What the AI tools are

The PartGuys CAD designer at cad.partguys.io and our other AI tools use artificial intelligence to create 3D models from your descriptions, photos, drawings, scans and files. They are experimental. The CAD designer is offered as a beta.

9A.2 Review every generated design before use

Generated designs can be wrong. Dimensions may be misread or assumed, features may be missing, extra or in the wrong place, and a repaired or converted scan may differ from the original. A generated design is a starting point, not an engineering decision. Before a generated part is manufactured, fitted, loaded or relied on, have it reviewed by someone qualified for the application. You are responsible for checking every design you download, order or use, and Section 11 applies to generated designs and to parts made from them.

9A.3 Beta access

The CAD designer is open to beta testers we approve. We may approve or decline an application, and we may pause or end access, or change or withdraw features, at any time.

9A.4 AI credits

• • AI credits are bought in packs or granted by us, for example to beta testers. They are used as the AI tools work on your requests.
• • Credits have no cash value, cannot be transferred, and are not refundable for money except where the law requires it.
• • In the CAD designer, credits used by build attempts that fail are returned automatically, up to a daily limit. If you mark a result as not working, the credits for that request are returned, a limited number of times each month.
• • We may set limits on how much one request, one person or the service as a whole can use each day, and we may change the price of credits for future purchases.

9A.5 Your inputs and the designs made for you

You keep your rights in what you upload, and you must have the right to upload it. You may use the designs the AI tools make for you, subject to these Terms. Because the tools generate results, other customers may receive similar designs for similar requests.

9A.6 Ratings and improving the designer

When you rate a result, we keep the rating, any reason you give, your request and the program that made the result, and we use them to find and fix problems. A PartGuys staff member may choose a well-rated program as a worked example that helps the designer with similar requests from other customers. We review it first, remove anything that identifies you, and never share the files, drawings or photos you uploaded. To keep your designs out of worked examples, email support@partguys.io.

9A.7 Acceptable use of the AI tools

Do not use the AI tools to design weapons, firearm parts or anything meant to hurt people, to copy designs you do not have the right to copy, or to probe, overload, scrape or get around the limits of the service. We may refuse requests and end access for misuse. Each person may keep a limited amount of files and designs with us.

11.1 Service Disclaimer

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, PARTGUYS DISCLAIMS ALL WARRANTIES, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

11.2 Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, PARTGUYS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR ANY OTHER DAMAGES ARISING FROM YOUR USE OF OUR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the specific order giving rise to the claim, or in the case of multiple related claims, the total amount paid in the twelve (12) month period preceding the first claim, whichever is greater.

11.3 Application Suitability

You acknowledge that 3D printed parts have limitations and may not be suitable for all applications, particularly structural, load-bearing, or safety-critical applications. You are solely responsible for determining whether our parts meet your requirements and for all consequences of using them.

11.3.1 Restricted Application Responsibility

For any approved hobby, airsoft, paintball, prop, cosplay, tooling, or accessory-related components, the customer represents and warrants that the submitted parts are not intended for use in functional firearms and will not be modified, adapted, or used in violation of applicable law.

The customer assumes all responsibility for the possession, use, modification, distribution, import/export, and legal compliance of any parts manufactured by PartGuys.

11.4 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites. Your use of third-party sites is at your own risk.

14.1 Informal Resolution

If you have a dispute with us, please contact us first to attempt an informal resolution. We are committed to resolving issues fairly and efficiently.

14.2 Governing Law

These Terms are governed by and construed in accordance with the laws of the United States, without regard to conflict of law provisions.

14.3 Jurisdiction

Any legal action or proceeding relating to these Terms shall be brought exclusively in the federal or state courts located in the United States, and you consent to the jurisdiction of such courts.

14.4 Waiver of Class Actions

You waive any right to participate in class action lawsuits or class-wide arbitration against PartGuys.

15.1 Modifications

We reserve the right to modify these Terms at any time. For material changes, we will provide notice via email to your registered account and/or prominent notice on our website at least thirty (30) days before the changes become effective. Non-material changes (such as clarifications or corrections) may be effective immediately upon posting. Your continued use of our services after the effective date constitutes acceptance of the modified Terms. We recommend reviewing these Terms periodically.

15.2 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and PartGuys regarding our services and supersede all prior agreements.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.4 Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign or transfer these Terms without our written consent. We may assign these Terms without restriction.

15.6 Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, wars, strikes, equipment failures, or government actions.